These are our terms and conditions for the use of our website lunarialane.ie and the purchase of products via this online store.
If you have any queries about these terms, please contact us using the contact form.
The terms and conditions herein together with any notices or conditions on other areas of this website will altogether govern use by customers of this website. You should note that Lunaria Lane may at any time make changes to or remove part of this website without any liability to customers for such changes. Lunaria Lane reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:-
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Placement of an order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you proceed.
Cancelling an order
As a customer you are free to cancel an order within 14 days and will be refunded the full amount of your order to the account the order originally was paid from.
Acceptance of an order
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.
Delivery
You as a buyer are free to choose from mentioned and at the time relevant delivery options. As standard our orders are €6 (up to 10kg). You can avail of free shipping on all orders over €80. Deliveries generally arrive within 1-2 working days. Occasionally this can be longer during busy postal periods for example at Christmas. Pickup is available in the Douglas area of Cork. To find more information on this please go to the shipping section when checking out, or email info@lunarialane.ie.
Returns Policy
Lunaria Lane accepts returns and would ask you to contact us within 14 days upon receiving the product. We ask that products are not used, changed or otherwise manipulated. Products need to be returned in original packaging and receipt/proof of purchase will also be required.In addition we must be informed via email, info@lunarialane.ie before you send the product back to us. Products returned without such a request will not be accepted. Return shipping costs is at the customers own expense unless the product has proven to have arrived damaged. If the product has arrived damaged please contact us immediately so that we can evaluate the issue and make it right.
Custom orders and sale items are non-returnable.
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.